Beans
The skills should be 3rd priority in choosing employees. Oftentimes, employers just look on the skills and experiences of the person who applies on the job. But failure to find and know the passion and most importantly the right attitude toward work, though a very intelligent and very skillful person may not be able to contribute well in the organization.
5) “I trust my people to do the right thing instead of being afraid they won’t. Because trust is a stronger force than fear.”
Trust, a very strong and important word in our lives and in any organization .People work well if other people trusted them. Who wants to work in any environment where your superior doesn’t even trust you? People only release their full potential and energy if they are being trusted.
6) “When employees lose their loyalty, it’s hard for them to be selfless with the customers.”
Loyalty, a very important but the hardest thing to get in any person or in any employee in an organization. I believe that loyalty is not a single event; it is a process that leads to loyalty. Loyalty is earned through integrity, honesty and transparency.
7) “What seems to happen is that a company starts out with a good product and they became successful with it and then they start to focus on profits instead of the product and the service.
This statement is evident in most of the organizations. Its sad to say that most product in the market are only good during the introduction. Especially in restaurants. During the opening and initial stages, the food is really good, but as time goes time, they failed to maintain the taste and quality of the food. The common reason why this happens is that managers tend to focus more on cost cutting and on their profit. Thus they fail to concentrate on what really gives them profit.. their product quality.
8) “… I like that fact that they know my name and what I drink. It makes me feel like I belong…
Feeling of Belongingness. I strongly believe that most people, the feeling of belongingness are one of our basic needs in life. We feel good if we belong. Like in our own family, we love our home, our family because this is the only place where we truly belong, and being taken care off. This strategy in business is very effective to be able to maintain the loyalty of customers.
9) .. if they want to be successful in business, the first thing is they have to get the fundamentals right.
Fundamentals are often neglected in businesses. Oftentimes, we are being preoccupied with other things. Failure to really look deeply on our fundamentals-our product, will result in wastage of our efforts towards productivity.
10) “Your clients- your customers- have remained loyal because you have never compromised on quality.” .. That Product Quality – it’s everybody’s responsibility. Employees [next page]