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A critical evaluation of performance management and development processes within Otis PLC

Higher Performers People Management

17 September 1998

Healy, M 1995 Innovators beware, People Management Vol. 1 No. 6 24-25

cited in Harrison, R, 1997,Employee Development IPD: London

Hendry, C, Bradley, P and Perkins, S 1997 Missed Motivator in People Management 15 May 20 -25

Cited in Walton, J 1999

Strategic Human Resource Development Prentice Hall: Harlow

IDS 1997 Performance Management: Seeing the bigger picture IDS Study 626

May 1997

Kaplan, R and Norton D 1996 The Balanced Scorecard – translating strategy into action

cited in Armstrong, M and Baron, A,1998, Performance Management: The new realities IPD: London

Lawson, P 1995 The appraisal process

in Walters M ed. The Performance Management Handbook IPD: London

Lehman Bros. 1999 Analysis of stock growth prospects at UTC 19 November 1999

Lockett, J 1992 Effective Performance Management, London: Kogan Page

cited in Harrison, R, 1997,Employee Development IPD: London

McGovern, P, Gratton, L, Hope-Hailey, V, Stiles, P and Truss, C 1997 Human resource management on the line Human Resources Management Journal Vol. 7 no. 4 pp 12-29

McGregor, D 1957 An uneasy look at performance appraisal, Harvard Business Review

35: 89 – 94 cited by Newton, T and Findlay, P, 1996, Playing God? The performance of appraisal in Mabey,C, Salman, G and Storey J eds. 1998

Strategic Human Resource Management: A Reader. Sage: London

Schein, E 1992 Coming to a new awareness of organisational culture in G Salaman et al eds. Human Resource Strategies, London: Sage cited in Mabey,C, Salman, G and Storey J, 1998, Human Resource Management: A strategic introduction Blackwell: Oxford

Sparrow, P 1996 Too good to be true, People Management Vol. 2 No. 24 22-27

cited in Harrison, R, 1997,Employee Development IPD: London

Stiles, P, Gratton, L, Truss, C, Hope-Hailey, V and McGovern, P 1997 Performance Management and the Psychological Contract Human Resource Management Journal

Vol. 7 No. 1 57 - 66

Taylor, S 1998 Employee Resourcing IPD: London

Walters, M 1995 a Developing Organisational Measures,

in Walters M ed. The Performance Management Handbook IPD London

Walters, M 1995 b Bringing it all together: A case study [next page]