CASE STUDY ANALYSIS
CASE STUDY ANALYSIS
ABSTARCT
Faith Hospital is an acute health care facility. They have made it their mission to “promote the health and well being for the people in the communities we serve through a comprehensive continuum of services provided in collaboration with the partners who share the sane vision and values”. However, the staff and stakeholders make various interpretations of the mission statement. Among other things, negative images of health care facility care has been continually portrayed by the staff, media and rightfully criticized by the public. The government CPS is under pressure from the public is threatening to file charges because of the way they fail to provide services. This is a case study to analyze, evaluate alternatives and come up with a solution to the various problems.
INTRODUCTION
Since health care is a very document intensive industry, communication, staffing, training and updating documents such as directives is a constant struggle. With all employees and various departments processing essential information daily, funneling the process of updating and managing all critical documentation through various departments ensures a delay in employee access to information where such a luxury cannot be afforded. One of the findings is that the costs of providing adequate services are much higher than expected. The most important factors determining these costs are the administrative efficiency of the hospital and the scope of services offered. It is imperative that we begin to educate the staff, practitioners and educators to a new thought process for the 21st Century.
PROBLEMS
Frequent transfers, changes in staff, or a general lack of knowledge about the patient erode patient and caregiver confidence that the health care system is working for them, rather than working on its own agenda. Quite simply, without long-term relationships, the staff cannot make promises to patients. Furthermore, in such circumstances, only understandings that have been made explicit (and, so, are quite rigid) can be counted on. Without a shared history, valuing the person becomes a hollow exercise, and unstated, intimate understandings are impossible or unreliable.
Other areas of concern are employees shouting, patients refusing to take certain medical services, staff members refusing to provide certain services, medical intervention can go into conflict with religious beliefs or personal moral convictions, ICU initiated Do Not Resuscitate (DNR) directives with no written order existed, DR’s responding various interpretations, filling uninsured prescriptions, accepting payments in installments counselors accepting clients unauthorized, and not to mention the cost per patient has increased. Physicians have an ethical duty not only to provide the care for which they have been trained, but also to avoid offering care that they have not been adequately trained to administer. The hospital staff encounters problems that reside at various levels within the organization. The way the problem is presented frequently reflects the particular bias or understanding of the individuals or groups who has raised the issue.
APPROACH
The approach would be to conduct assessments to included organization and competencies. Their previous solutions to one problem aggravated another. Faith Hospital needs cost effective peak performance. Place entire management team through [next page]