CASE STUDY ANALYSIS
through Leadership and Peak Performance training. 360-degree evaluations should be performed to increase awareness of personal learning paths. Facilitate a strategy retreat to build team spirit, focus on organizational priorities and collaboratively commit to the direction that would provide the best performance for the organization as a whole. Training procedures and competencies will need to be assessed. There are mismatch of skills taught vs. competencies needed. Create cross-functional teams to re-design the tech training. Teams should modify the linear training to include cross-functional decision-making skills. Attract and retain its talented medical professionals, they must constantly offer education for its employees. The company must also provide regulatory agencies with ongoing proof that they have trained its employees. A Web-based solution that automates launching and tracking of learning programs would improve the efficiency of training administration and reduce strain on training administrative staff because it would eliminate the need to manually input course registration and completion information generated by disparate computer-based, instructor-led and book-based training programs into a mainframe system. This approach combines employee planning, evaluation and development into an effective learning program to help Faith Hospital enhance the effectiveness of its employees and organization.
CHALLENGE
The challenge would be on the training function to maintain strict compliance with new healthcare laws, develop employee skill sets and measure the value of training. The company desired a learning solution that would enable its employees to participate in personal and multi-rater individual competency assessments and create personal development plans to close competency gaps. And so it is with the health care industry, where every private hospital faces an ongoing challenge. That challenge is to provide high quality health care at a cost that is acceptable to health funds and the community but which also enables the hospital to function profitably.
SOLUTION
Work with Faith Hospital to redesign the entire operation including management and problem-solving approaches, space utilization (with minor facilities enhancements), patient scheduling and flow practices as well as document flow for records, training, results reporting, etc. A customized training for the department or work unit is often the most effective way to provide professional development opportunities for the staff while meeting the needs of the organization. Participants would have an opportunity to gain new knowledge, and to apply that knowledge to improving work processes, and would meet the specific needs of the work unit. In addition, customized training enables members of the unit to support each other through the stages and application of learning new skills. In addition, the hospital should locate a web-based solution that automates launching and tracking of learning programs thus, improving the efficiency of training administration and therefore reducing strain on training administrative staff as it would eliminate the need to manually input course registration and completion information generated. The end result will be a more efficient hospital operation, at a lower cost, as staffing in selected areas would be reduced. In addition physicians should make special efforts to communicate with each other effectively in the future. They should also commit to working toward [next page]