A Successful Business
that orders will not be shipped until the check or money order is received and clears through our bank. A certified check or money order will help to speed up this process. We do not put merchandise "on hold" while you mail in payment, and we can not guarantee that your items will still be in stock at the time that your payment is received. To get your order faster and reduce the risk of an item selling out please see the option of paying with PayPal above. If we are out of stock of an item when we receive payment and process your order we will contact you to change your order or issue a refund.
To place a Mail Order with DrJays.com, you will need to call toll free at 1-888-4-DrJays (or 858-805-6140 outside of the United States), Monday through Friday, 9:00 am to 10:00 pm, Eastern time, and Saturday 11:00 am to 3:00 pm, Eastern time. Please have the items you'd like to order ready, and a Customer Service Representative will place the order and provide you with a total cost and order number. Once this is done, please write the order number on the check or money order and send payment to:
DrJays.com
Prince Street Station
PO Box 696
New York, NY 10012
You will be notified via e-mail when your order ships, and at that time will be able to use the Order Tracking tool from the home page to track your order.
Wholesale
DrJays.com is a retailer, and as such, we are prohibited from selling bulk quantities at a discount to resellers. Of the brands that are carried, have been carried, or will be carried on this site, we do not represent them and due to confidentiality restrictions, we do not provide contact information nor do we forward messages.
Payment Options
We accept the following credit cards: Visa, MasterCard, American Express and Discover. Your credit card will be charged when the order is shipped. If we are unable to process your credit card, please check to ensure you entered the correct card number and expiration date, and that the billing name and address you entered match your credit card statement exactly. Please contact your credit card company if the problem persists.
You may also pay by check or money order (payable to "DrJays.com") or electronically via PayPal. If you choose to use any of these payment options, please order by phone by calling toll free at 1-888-4-DrJays (or 858-805-6140 outside of the United States), Monday through Friday, 9:00 am to 10:00 pm, Eastern time, and Saturday 11:00 am to 3:00 pm, Eastern time.
Personal checks for over $250 may take longer to clear (up to six weeks) before being shipped. If you want to avoid this added delay, please use a certified check or money order to guarantee immediate shipment for orders exceeding $250.
When using PayPal, you will have to go to http://www.paypal.com to post payment for the phone order that you just placed. Once we receive payment from your PayPal account [next page]