airlines
However, it looks like things have started to look better for the airlines outside the US. British Airways and Air France, Europe’s largest carriers reported an increase in August traffic, however fares were still lower than what they used to be. Also Airbus, a French company had planned to deliver as many as 300 planes to customer’s world wide in 2003, showing that air traffic was expected to increase in the next months. However, over capacity continued to trouble, since load factor, which is the percentage of total seats filled, stood at about 77.8% in July. So, both factors, over capacity and the competitive pressure of low cost carriers are squeezing ticket prices, pointing to a recovery in volume will not quickly translate to high profits
All companies have to follow certain business processes to facilitate their
goals achievement. The case is the same when talking about electronic
commerce or electronic businesses. While examining some of the most important
online bookshop’s websites, for example Amazon.com, Barnes and Noble,
Books-A-Million, Borders, and Internet Bookshop I could found that the most
common business process used in all websites are the process of Market and
Sell, Deliver, and Provide after-sale service and support.
The instant you log on in any of these websites you can find different
advertisements offering to the consumers different things as flowers, romantic
books, music, DVDs and videos for Valentine’s day.
The shipping and delivering are taken in account by all the websites in a
very important way. You can find different options, prices and restrictions that
applies to consumer’s different tastes. This facilitates the consumers to find the best way or option they want their products to be delivered and shipped. Options as “Super Saver Shipping”, “Best Prices + Free Shipping = Great Saving and Free” and/or “Shipping on every item we sell” are very tentative.
However, I think that to provide an after sale service and support is one of
the most important business processes. While looking on the websites you can
find different alternatives that provide attendance to the consumers. One
example can be Books A Million in where you can find the Help Desk link in
where many options such as My account, Frequently Asked Questions, E books
are offered. You can also contact customer services by email or telephone.
Another case would be the Costumer Care link that you can find when you long
on in Border’s website. This link provides options as Searching Store Inventory,
My Stores Help, Policies, Gift Card& Certificate Help, Info Desk, Contac Us, and
Store Events Help. Amazon’s website offers a help link that allows customers to
access to different sections that they might need help with. This page
proportionate answers on questions such as ordering, payments methods, my
account, privacy, shipping and returns, gifts and certificates, etc. In case that
costumers needs more help, they can find a costumer service link at the end of
the page.