Case Analysis
Organisation
Figure 1 Relationship between MIS & Organisation
Strategic Tactical Operational
The decision is about
reducing information systems cost Budgets 1. The old software, which is difficult to maintain, need to be replaced.
2. Switching from one computer supplier to another.
The organisation¡¯s decision must be supported by the information system. For example, the on-line, real-time processing can not be exiting, if the information system group did not have enough knowledge to set up the system and operate it.
Leadership is essential to the successful management of enterprise and uncertainty people need both emotional reassurance and formal guidance over the actions they take. Managing Director, Dennis Ferrier in the case is a good leader who was not only looking at the potential ability but also realise the opportunity and further direction. His effort enhanced management¡¯s acceptance of him. That may be a reason why employee felt satisfied about the company. Therefore the rate of employee turnover stayed in a low level.
Recommendations
When the database software needs to replaced, the bank faced alternative solutions: 1. develop a system by its own with IBM¡¯s local assistance. 2. Buy an existing system, Burroughs 6700 system. The latter had been chose. In my point of view, the firm can solve its specific difficulties and constraints by building its own system and the created system will well match the requirements of organisation and fit into the business operation. Additional, the company took risk to buy an existing system if the old systems are replaced by exiting system overnight. It may cause operating difficulties and failure occur because employee may not master this new system, which emphasis on high-level languages and sophisticated operating system, in a short time. Alternatively, the old system can be replaced step by step by created system. It may a more flexible and efficient way and keep failure occur in a minimum rate.