Case solving
4th, 2003. Since the band was already in Toronto on tour, Chris was able to attend only the Canada AM interview, which of course meant that Good Morning America was missing their “guest of the day” and had absolutely no replacement. Diane Sawyer had no alternative but to explain to America’s millions of TV viewers that Chris was not able to join them due to unforeseen circumstances. Although the DLMA name was spared during the broadcast, it was left to Mr. Murphy to explain the perceived disorganization. After the interview, Chris personally called Janice and explained that if such circumstances were to reoccur, Sloan would be forced to hire another entertainment agency. Janice had no choice but to inform upper management of the misfortune - everyone soon realized that there was a major problem.